The AI receptionist for your business

An AI receptionist is an intelligent voice agent that answers your business phone calls in place of a human receptionist. It can understand customer questions, take orders, book reservations, and transfer urgent calls — all in real time, with no hold time.

Unlike old interactive voice response (IVR) systems with rigid menus, a modern AI receptionist like Nova understands natural language. Your customers can speak normally, in French or English, and get a precise, helpful response.

For small and medium businesses in Canada, this is a game-changer: no more missed calls after hours, no more frustrating hold queues, and a consistent customer experience every single time.

Nova AI is Nelvox's AI phone receptionist, built specifically for Canadian businesses. Here's how it works:

• A dedicated phone number — Each Nelvox client receives a local Twilio number (e.g. 506-XXX-XXXX) that Nova monitors around the clock.
• Advanced voice recognition — Nova uses cutting-edge speech technology to understand your customers, even with regional accents.
• Natively bilingual — Nova automatically detects whether the caller speaks French or English and switches instantly — no menu required.
• Real-time actions — Nova can log an order, confirm a reservation, send an SMS confirmation, and transfer the call to a human when needed.
• Live dashboard — Every interaction appears in real time in your Nelvox dashboard (app.nelvox.ca).

Switching to an AI receptionist like Nova delivers concrete results within the first weeks:

• 24/7 availability — Nova answers every call, whether it's 2pm on a Tuesday or 11pm on a Friday night. Your customers never reach voicemail.
• Significant cost savings — A full-time receptionist in New Brunswick costs $35,000–$45,000 per year. Nova costs a fraction of that, with zero training required.
• Zero missed calls — Studies show 85% of customers who don't get an answer don't call back. With Nova, every call is a captured opportunity.
• Perfect consistency — Nova never has a bad day. Every customer receives the same quality of service, every time.
• Instant scalability — Holiday rush, special promotion, unexpected surge? Nova handles multiple simultaneous calls without ever getting overwhelmed.

Nova AI is built to adapt to multiple business types. Every deployment is customized to your specific sector:

• Restaurants — Phone order taking, menu inquiries, hours of operation. Nova integrates with your workflow to send the customer an SMS confirmation.
• Hotels and inns — Room reservations, room service requests, amenity information. Ideal for independent hotels without 24/7 front desk staff.
• Medical and dental clinics — Appointment booking, reminders, service information. Reduces the administrative burden on your support staff.
• Car dealerships — Test drive and service appointment booking, vehicle availability inquiries, transfer to a sales advisor.
• Other SMBs — Any business that receives repetitive calls can benefit from Nova: law firms, accountants, salons, spas, and more.

Generic AI receptionists exist — most are built for the English-speaking American market. Nelvox is different:

• Built for bilingual Canada — Nova speaks fluent French and English, with a real understanding of New Brunswick and Quebec business realities.
• Local support — Nelvox is based in Moncton. You talk to a real person, not an overseas call center.
• Full customization — Your prompt, your voice, your business rules. Nova isn't a generic product — it's your receptionist.
• Fast onboarding — Your Nova can be live in under a week, with no complex integrations.
• PIPEDA compliance — All data is handled in accordance with Canadian privacy laws.

Nelvox doesn't sell a black box. We build an intelligent business system around your specific needs, with full visibility into every interaction.

Nova AI is available as a monthly subscription sized to your business needs. Plans start at a rate accessible to Canadian SMBs, with a trial period to validate the solution before committing.

Onboarding includes:

• Your fully customized Nova agent configuration
• Dedicated local phone number
• Access to the Nelvox dashboard
• 30-minute team training session
• Ongoing support from the Nelvox team

Contact us for a free 30-minute consultation. We'll analyze your current call volume and recommend the optimal setup for your business.