The AI receptionist for your business
Every missed call is a customer calling somewhere else. Nova answers 24/7 in French and English — orders, appointments, transfers. No hold time, even at night.
Hear Nova now: 506-797-7979
The basics
What is an AI receptionist?
Unlike old IVR systems, Nova understands natural language. Your customers speak normally, in French or English.
The difference from a chatbot: a chatbot answers via text on a website; an AI receptionist answers the phone.
For SMBs in Canada, this is a tangible shift: no more missed calls, no more hold queues, and a consistent customer experience on every call.
The problem
Every missed call is a lost customer
of callers who reach voicemail hang up without leaving a message.* Hiya, “State of the Call” research.
Missed calls during rush
During peak hours, no one picks up. Every missed call is a customer who goes to the competition.
Cost of a full-time position
A receptionist position costs about $3,800/month in New Brunswick ($22/h, Job Bank, payroll costs included) — over $45,000 a year.
No after-hours coverage
Customers call evenings, weekends, and holidays. Voicemail doesn't take orders.
Inconsistent answers
Every employee answers differently. Information varies from call to call, eroding trust.
How it works
From zero to live in 4 steps
We configure
Menu, hours, FAQ, business rules — we customize Nova for your business.
We test
Test calls with your team. We adjust the voice, tone, and responses until you're satisfied.
We go live
Your number is active. Nova answers every call, in French and English.
We monitor
Real-time dashboard, transcripts, analytics. You keep full control.
- Setup time24 hours for most businesses.
- Training requiredNone. Your team gets a 30-minute dashboard walkthrough.
Every call, every order — in real time
- Live orders and bookings with real-time status
- Full transcripts for every call
- Analytics: call volume, confirmation rate, estimated revenue
- Complete history with date, status, and language filters
- Mobile-friendly — manage from your phone
Features
Everything Nova does for you
Zero missed calls
Nova answers every call in under 2 seconds, 24/7. Even at 3 AM on a Sunday.
Orders and bookings
Order taking, reservations, appointments — Nova understands the request and logs it automatically.
Natively bilingual FR/EN
Nova detects the caller's language and switches instantly. No 'Press 1 for English' menus.
Your team freed up
Your staff focuses on service and production. The phone no longer interrupts them.
Real-time dashboard
Every interaction is visible live. Statuses, transcripts, analytics — all in one place.
Advanced transfer rules
For complex cases, Nova transfers the call to the right person with a conversation summary.
Why bilingual matters in New Brunswick
New Brunswick is the only officially bilingual province in Canada. Your customers expect to be served in their language — and they have every right to be.
A unilingual human receptionist inevitably loses calls when a customer speaks the other language. Nova eliminates this problem: automatic detection, instant switching, zero friction.
For businesses in Greater Moncton, the Acadian Peninsula, or the Saint John River Valley, this is a real competitive edge. Nova speaks both languages fluently — on every call, without exception.
Industries
Nova adapts to your industry
Restaurants
Phone order taking, reservations, menu inquiries. Automatic SMS confirmation to the customer.
See the restaurant solutionClinics
Appointment booking, automatic reminders, service information. Reduces your front desk workload.
See the clinic solutionDealerships
Test drive appointments, service requests, vehicle inquiries. Transfer to an advisor when needed.
See the dealership solutionSalons & Spas
Multi-stylist bookings, SMS reminders, service menu. Your team styles, Nova answers.
See the salon solutionContractors
Quote requests, message taking, emergency transfers. On the job site, Nova answers for you.
See the contractor solutionGyms & Fitness
Class schedules, sign-ups, free trials. Nova converts prospects even when the front desk is closed.
See the fitness solutionCleaning
Quotes, recurring scheduling, emergencies. You clean, Nova answers.
See the cleaning solutionWhy Nelvox
6 reasons to choose us
Built for bilingual Canada
Nova speaks fluent French and English, with a real understanding of New Brunswick and Quebec business realities.
Local support (Moncton)
Nelvox is based in Moncton. You talk to a real person, not an overseas call center.
Full customization
Your prompt, your voice, your business rules. Nova isn't a generic product — it's your receptionist.
Fast onboarding (24h)
Your Nova can be live in 24 hours, with no complex integrations.
PIPEDA compliance
All data is handled in accordance with Canadian privacy laws.
Not a black box
Full transcripts, transparent dashboard, detailed analytics. You know exactly what Nova says to your customers.
Pricing
A plan for every business size
All plans include full setup, a dedicated number, and dashboard access.
/ month
- 400 minutes included
- $0.20 / extra minute
- No commitment
- Dedicated 506 number
- Full dashboard
- SMS confirmation
- Bilingual FR/EN
- 24/7 support
/ month
- 1,000 minutes included
- $0.20 / extra minute
- No commitment
- Everything in Essential
- Smart transfer
- Advanced analytics
- Priority support
/ month
- 3,000 minutes included
- $0.20 / extra minute
- No commitment
- Everything in Pro
- Multi-location
- Custom integrations
- Dedicated account manager
All prices in CAD, taxes extra. Money-back guarantee — 14 days after activation, on all plans.
Comparison
Nova vs the alternatives
| Criteria | Nova AI | Human receptionist | Answering service |
|---|---|---|---|
| Availability | 24/7/365 | Mon-Fri 8am-5pm | 24/7 (variable quality) |
| Annual cost | $948 - $5,388 | ≈ $45,000 and up | $6,000 - $18,000 |
| Languages | Native bilingual FR/EN | Depends on employee | Often English only |
| Response time | < 2 seconds | Variable (may ring out) | 15-30 seconds |
| Scalability | Unlimited (simultaneous calls) | 1 call at a time | Limited by staffing |
| Training | None required | Weeks of training | Limited training |
| Customization | Full (prompt, voice, rules) | Depends on the person | Generic scripts |
Limited offer
One of the first restaurants in Greater Moncton?
Discover the Founding Partner Program — $99/month locked for life, reserved for the first 5.
Discover the Founding ProgramResults
Nova in action
* Results observed during initial production deployments.
FAQ
Frequently asked questions
How much does an AI receptionist cost?
Nova plans start at $199/month for 400 included minutes. The $900 installation is waived at launch. There are no hidden fees.
How long does setup take?
Most businesses are live in 24 hours. We configure Nova with your menu, hours, and business rules, then run test calls before going live.
Is it really bilingual?
Yes. Nova automatically detects whether the caller speaks French or English and switches instantly. There's no 'Press 1' menu — the transition is natural and seamless.
What's the difference from a chatbot?
A chatbot answers via text on a website or app. An AI receptionist like Nova answers the phone, by voice, in real time. It's a completely different experience for the customer.
Can I keep my current phone number?
Yes. We can set up call forwarding from your existing number to the Nova number, or integrate Nova directly on your existing line depending on your provider.
Can Nova transfer an urgent call?
Absolutely. Nova detects situations that need a human (serious complaint, emergency, complex request) and transfers the call to the designated person with a conversation summary.
Is my data secure?
Yes. All data is handled in compliance with Canada's PIPEDA privacy law. Transcripts and customer information are stored securely and accessible only to your team.
What if Nova doesn't understand?
Nova politely asks to repeat or rephrase. If after several attempts the situation isn't resolved, Nova transfers the call to a human. No customer is left without an answer.
Ready to start?
Your AI receptionist, live in 24 hours
Free 30-minute consultation. We'll analyze your call volume and recommend the optimal setup.
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