The AI receptionist for clinics
Appointments, cancellations, reminders and admin questions handled by Nova — while your staff focuses on patients. Never medical advice: admin to AI, clinical to humans.
Hear Nova now: 506-797-7979
The basics
Why an AI receptionist in a clinic?
Monday morning, your lines are saturated: everyone calls at once for an appointment, and your staff spends their time on the phone instead of with patients.
Nova takes this admin volume: it suggests available slots per your rules, notes cancellations and reschedules, sends reminders that reduce missed appointments.
The limit is clear and assumed: Nova never gives medical advice. Any clinical question is transferred to your staff, and any mention of emergency is immediately redirected to emergency services.
The problem
Your lines are saturated, your patients hang up
the moment when all a clinic's lines ring at once — and every unanswered call is a patient who waits or gives up.
Saturated lines
At peak hours, patients get busy signals or voicemail.
Appointments, over and over
The vast majority of calls are booking, rescheduling or cancelling appointments.
Missed appointments
Without systematic reminders, no-shows pile up — lost slots.
Clinical staff on the phone
Every hour on the phone is an hour less with patients.
In action
Three calls from a clinic morning
Here's how Nova handles admin — and especially, where it stops.
Appointment · 9:02 AM
"I'd like an appointment with Dr. Cormier this week."
"Sure. Dr. Cormier has availability Thursday at 10:15 or Friday at 2:30 — which works for you?"
Appointment noted, SMS confirmation to patient.
Cancellation · 11:47 AM
"I need to cancel my appointment tomorrow."
"No problem, noted. Would you like to reschedule right away?"
Slot freed immediately.
Clinical question · 1:20 PM
"I've had dizziness since yesterday, should I be worried?"
"I can't answer medical questions, but I'm transferring you to our staff right away. If it's an emergency, call 911."
Immediate transfer — Nova never gives medical advice.
The appointment loop, closed by attendance
The value isn’t writing down an appointment — it’s the patient showing up. SMS confirmation cuts no-shows, and a cancellation becomes a slot to refill, instantly visible to your team. Admin to AI, clinical to humans — always.
What Nova does for you
Configured for clinic reality
Appointment booking
Slots suggested per your rules: by practitioner, visit type, duration.
Automatic reminders
SMS confirmations and reminders that reduce missed appointments.
Admin questions
Hours, address, parking, visit preparation: answered without disturbing staff.
Systematic clinical transfer
Any medical question transferred to your staff; any emergency redirected to 911.
PIPEDA confidentiality
Personal information processed per PIPEDA, with complete traceability.
Bilingual FR / EN
Your French and English patients served in their language, automatically.
Admin to AI, clinical to humans
It's Nova's design rule in healthcare, and it has no exception: never medical advice, never file discussion. A clinical question is transferred to your staff; an emergency mention is immediately redirected to emergency services.
This strict framework is exactly what makes automation useful in a clinic: your staff gets back the hours spent on the phone to dedicate to patients.
Hear Nova — 506-797-7979Plans
One product, three volumes
All tiers include every feature. The only difference: the volume of minutes.
/ month
- 400 minutes included
- $0.20/min beyond
- For a normal call volume
- Live appointment booking
- Cancellations & rescheduling handled
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 1,000 minutes included
- $0.20/min beyond
- For a busy business
- Live appointment booking
- Cancellations & rescheduling handled
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 3,000 minutes included
- $0.20/min beyond
- Peak season / high volume
- Live appointment booking
- Cancellations & rescheduling handled
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
All prices in CAD, taxes extra. Money-back guarantee — 14 days after activation, on all plans.
No commitment — cancel anytime. 14-day money-back guarantee after activation.
Prices in Canadian dollars, taxes extra. Overage: $0.20/min, same rate for all tiers.
Limited offer
One of the first clinics in Greater Moncton?
Discover the Founding Partner Program — $99/month locked for life, reserved for the first 5.
Discover the Founding ProgramProof in the field
The same engine, already in production
* Results observed during initial restaurant deployments — your sector runs on the same engine and the same team.
Under constructionYour sector-specific dashboard is coming — preview: the Calls view, shared by all sectors.
FAQ
Everything we get asked
Does Nova give medical advice?
Never. It's an absolute rule: any clinical question is transferred to your staff, and any mention of emergency is redirected to 911. Nova handles admin only.
Is patient information protected?
Yes. Data is processed per PIPEDA, every exchange is logged. We also validate requirements specific to your professional order.
How does Nova handle emergencies?
As soon as a caller mentions an emergency or worrying symptoms, Nova interrupts the admin process, directs to 911 and can transfer to your staff.
Does it integrate with my scheduling or EMR?
It depends on your system: some integrate directly, others work via structured transmission. We validate compatibility at the diagnostic.
Do patients accept talking to an AI?
For booking or moving an appointment, what patients want is an immediate answer instead of a busy line. Nova identifies itself clearly and transfers when a human is requested.
How much does it cost for a clinic?
Standard Nova pricing: from $199/month (400 minutes included), $900 installation waived at launch. No commitment.
Ready?
Ready to free up your Monday-morning lines?
Free 30-minute consultation. No commitment.