AI receptionist for restaurants — orders around the clock

A busy restaurant can receive dozens of calls per hour during peak times — takeout orders, menu questions, reservations, special requests. Meanwhile, your staff is tied up in the kitchen or on the floor. Who answers?

The result is usually the same: missed calls, frustrated customers, lost revenue. A restaurant industry study shows that each missed call represents an average of $35 in unrealized revenue. For a busy restaurant, that can mean thousands of dollars lost every month.

Nelvox's Nova AI solves this problem once and for all.

Here's exactly what happens when a customer calls your restaurant with Nova AI active:

• Immediate answer — Nova picks up on the first ring, in French or English depending on the caller's language.
• Natural order taking — The customer orders as if speaking to a human: "I'd like the classic burger with fries and two Cokes please." Nova understands and records it.
• Smart clarification — If the order is ambiguous ("the daily special"), Nova asks the right question to confirm.
• Pickup time — Nova estimates preparation time based on your settings and communicates it to the customer.
• SMS confirmation — The customer receives an order summary via SMS with the total and estimated pickup time. They reply YES to confirm.
• Dashboard notification — Your team sees the order appear in real time on the Nelvox dashboard.

Beyond takeout orders, Nova also handles dine-in reservations and special requests:

• Table reservations — Date, time, party size, preferences (patio, indoor, high chair) — Nova collects everything and confirms based on your configured availability.
• Allergies and dietary restrictions — Nova notes important dietary restrictions and includes them in the kitchen summary.
• Menu questions — Ingredients, allergens, daily specials availability — Nova answers if the information is in its knowledge base.
• Hours and address — The most common questions, handled automatically without interrupting your staff.

RestoVox is Nelvox's specialized product for the restaurant industry. It combines Nova AI (the phone receptionist) with a complete dashboard designed for restaurant reality:

• Real-time order view — All of today's orders, their status, and pickup times, visible at a glance.
• Preparation workflow — One button to mark an order "In preparation," then "Ready." The customer can receive an automatic notification.
• Complete history — All past orders with call transcripts, to identify your best-sellers and peak hours.
• Analytics — Call volume, SMS confirmation rate, most ordered items, estimated revenue — all in one place.

In New Brunswick and across Canada, your customer base is mixed. On a Friday night, you might receive calls in French, in English, sometimes both languages in the same call.

Nova AI instantly detects the customer's language and adapts — no menu, no wait, no friction. Your English-speaking and French-speaking customers both get the same smooth, professional experience.

For tourist restaurants or those in bilingual areas, this is a real competitive advantage. Nova never makes a language error and is never in the uncomfortable situation of a unilingual employee facing a customer who speaks the other language.

With Nova AI, your staff can finally focus on what matters:

• Cooks cook. They're no longer interrupted to answer the phone between services.
• Servers serve. No more constant trips to the wall phone.
• The manager manages. They monitor the order flow on the dashboard instead of coordinating missed calls.

During intense peak periods — Friday night, holidays, local events — Nova absorbs the call volume without your team feeling the pressure. Multiple customers can call at the same time: Nova handles them all simultaneously.

The result? Less stress, fewer errors, and better customer service even during the busiest hours.