The bilingual virtual receptionist built for Canada
Nova answers your calls in French and English, 24/7, across Canada. Your data stays here — hosted in Canada and PIPEDA compliant.
Hear Nova now: 506-797-7979
The basics
What is a virtual receptionist?
The term 'virtual receptionist' originally referred to a remote human answering service: a person, elsewhere, answering on behalf of your business. It's useful, but it's billed per call or per minute, and limited by a team's working hours.
The modern version is AI-powered. Instead of a person, a voice agent like Nova responds in natural language, 24/7, handles multiple calls simultaneously, and costs a fraction of the price — while remaining consistent on every call.
For a Canadian business, two requirements are added: a truly bilingual French-English service, and data that stays in Canada. Most solutions on the market are American and fail on one or the other. That's exactly where Nelvox stands apart.
The problem
Current solutions leave gaps
of callers who reach voicemail hang up without leaving a message. They dial the next number on the list.* Hiya, “State of the Call” research.
Missed calls = lost clients
After hours or during peak times, the phone rings in the void and the client goes elsewhere.
A human position is expensive
A full-time receptionist costs about $3,800/month (over $45,000/year) — without covering evenings or weekends.
US services are English-only
Most American solutions speak English only — your francophone clients are poorly served.
Your data goes abroad
With a provider outside Canada, your clients' information crosses the border and changes jurisdiction.
How it works
How your virtual receptionist works
From the incoming call to your dashboard, here's the journey in four steps — across Canada.
A local number
You get a number in the area code of your choice, answered by Nova 24/7.
Nova answers
In the client's language, French or English, in under 2 seconds.
Everything is handled
Order, appointment, message — with SMS confirmation to the client.
You see everything
Calls, transcripts and stats in your dashboard, in real time.
- A number anywhere in CanadaNova gets a local number in your region's area code. We can redirect your current line to Nova according to your rules, without changing providers.
- Bilingual from the first wordNova detects French or English automatically and switches without friction, even if the client changes language mid-call. Acadian, Quebec and Franco-Ontarian accents included — and local vocabulary.
- Hosted in CanadaData is stored and processed in Canada, in compliance with PIPEDA. Nothing crosses the border.
- Real-time actionsNova records an order, confirms an appointment, sends an SMS and transfers to a human if the situation requires it.
You keep control of every call
Nova doesn't work in a black box. From your dashboard, you follow what's happening in real time — and you take back control when you want.
- See incoming calls live, as they come in
- Listen to Nova silently and read the live transcript
- Take over any call with a single click
The advantages
The advantages of a Canadian virtual receptionist
A bilingual agent, available at all times, with data that stays here.
Bilingual coast to coast
French and English with auto-detection. Every client is served in their language, across the country.
Your data stays in Canada
Canadian hosting, minimal collection and PIPEDA compliance. You view and delete your clients' data from your dashboard.
Available 24/7
Nova answers every call, day, night and weekend. Your clients never hit voicemail.
A fraction of the cost
Far less than a full-time position (over $45,000/year), without training or recruiting.
Zero missed calls
Every call becomes a converted opportunity rather than a client lost to the competition.
Canadian support
A team right here in Moncton. No offshore call center: you talk to a real person.
Why choose a Canadian virtual receptionist
Most virtual receptionists and AI voice services are designed and hosted in the United States. In practice, that means two things: they rarely speak real French, and your clients' information — names, numbers, requests — crosses the border and falls under foreign jurisdiction.
Nelvox takes the opposite approach. Your data is hosted in Canada and processed in compliance with PIPEDA. Nova is truly bilingual: it switches between French and English without a menu, and switches languages mid-conversation. And when you need help, you talk to Samir, the founder — in the Atlantic time zone, not a support ticket on the other side of the world. For a local business, this isn't a detail: it's the difference between a service that inspires trust and one that raises concerns.
Hear Nova in French — 506-797-7979By industry
The industries we serve with Nova
Each deployment is customized to your industry and business rules.
Restaurants
Phone order taking, menu and hours info. Nova sends an SMS confirmation to the customer.
Learn moreHotels & inns
Room reservations, service requests, amenity info. Ideal for small hotels without 24/7 staff.
Learn moreClinics & dentists
Appointment booking, reminders, service info. Reduces the load on your support staff.
Learn morePharmacies & accountants
Renewal calls, follow-ups, and structured message-taking for repetitive requests.
Learn moreOther SMBs
Lawyers, salons, spas... any business receiving repetitive calls can benefit from Nova.
Let's talkThe Nelvox difference
Why Nelvox over a foreign service
Pan-Canadian bilingual coverage
Fluent French and English, with a real understanding of Canada's bilingual market.
Sovereign data
Everything is hosted and processed in Canada, PIPEDA compliant. Your information doesn't leave the country.
Canadian support
Direct access to the founder during onboarding, in the Atlantic time zone. We know Greater Moncton and the Acadian Peninsula.
Full customization
Your script, your voice, your business rules. Nova becomes your company's receptionist.
Fast onboarding
Your Nova can be live in 24 hours, with no complex integrations.
Not a black box
Full visibility on every call, with live monitoring and transcripts.
Pricing
How much does an AI receptionist cost?
Three plans, based on your call volume. No commission on your orders. Switch plans anytime.
/ month . 400 minutes included
- 400 call minutes / month
- $0.20 / min beyond
- No commitment
- Dedicated 506 number . bilingual FR/EN
/ month . 1,000 minutes included
- 1,000 call minutes / month
- $0.20 / min beyond
- No commitment
- Everything in Essential + live monitoring
/ month . 3,000 minutes included
- 3,000 call minutes / month
- $0.20 / min beyond
- No commitment
- Ideal for high volume / peak season
All prices in CAD, taxes extra. Money-back guarantee — 14 days after activation, on all plans.
Comparison
AI Virtual Receptionist vs Human vs US-based Service
| Criteria | AI Receptionist (Nova) | Human Service | US-based Service |
|---|---|---|---|
| Monthly cost | From $199/month | ≈ $3,800/month | Variable, often in USD |
| Availability | 24/7/365 | Business hours | 24/7 |
| Native bilingual FR / EN | Yes, auto-detection | Depends on agent | Often English only |
| Data hosted in Canada | Yes — PIPEDA | Variable | No — often in the US |
| Real Canadian French | Yes | Variable | Rarely |
| Setup time | 24 hours | Recruiting (weeks) | Days to weeks |
Proof in the field
Already in production
* Results observed during initial production deployments.
Frequently asked questions
Everything we get asked
What is a virtual receptionist?
A virtual receptionist answers your calls remotely, without on-site staff. At Nelvox, it's a bilingual AI agent (French and English) available 24/7 that takes orders and appointments, answers common questions, and transfers urgent calls.
What's the difference between an AI and human virtual receptionist?
A human service is billed per call or per minute and limited by work hours. An AI virtual receptionist like Nova answers 24/7, handles multiple calls simultaneously, and costs a fraction of the price, starting at $199/month.
Does my data stay in Canada?
Yes. Data is hosted in Canada and processed in compliance with PIPEDA. Unlike many US-based services, your information doesn't cross the border.
Is it really bilingual across Canada?
Yes. Nova automatically detects French or English from the first words and switches without the caller having to choose.
Does it work in my province?
Everywhere in Canada. Nova gets a local number in the area code of your choice and redirects your current line according to your rules.
How much does a virtual receptionist cost?
Three plans: Essential $199/month (400 min), Pro $349/month (1,000 min) and Enterprise $599/month (3,000 min). No commitment. The $900 installation fee is waived at launch.
Can I keep my phone number?
Yes. Your current line is simply forwarded to Nova's dedicated number according to your rules: permanently, after hours, or only when busy.
What if the AI doesn't understand a request?
Nova rephrases to clarify. If the request is beyond its scope, it transfers to a human or logs a structured message. The caller is never left without an answer.
Ready to start?
Ready to never miss a call again?
Free 30-minute consultation. We analyze your call volume and show you exactly what Nova can handle in your business.
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