The AI receptionist for hotels and inns
Availability, reservation requests, late arrivals, traveler questions: Nova answers day and night, in French and English — even when the front desk is closed.
Hear Nova now: 506-797-7979
The basics
Why an AI receptionist in a hotel?
The traveler who calls at 10:30 PM to check availability won't call back tomorrow: they call the next hotel on the list. For a 10 or 20-room property, a night shift is impossible to justify — so these calls get lost.
Nova knows your property: room types, posted rates, check-in/out times, breakfast, parking, pets. It takes reservation requests with guest contact info, handles late arrival questions, and transfers special situations to the right person.
And because your guests come from everywhere, bilingualism isn't optional: Nova switches between French and English from the caller's first words.
The problem
Travelers call when the front desk sleeps
evening and night calls — availability, late arrivals, confirmations — fall into the void at most small properties.
No night shift
A 24/7 front desk costs multiple salaries. Voicemail doesn't sell rooms.
Same questions on repeat
Check-in, check-out, breakfast, parking, pets: half the calls have the same five answers.
Stressed late arrival
The guest is at the door at 11 PM and nobody answers — bad first impression guaranteed.
Language barrier
An English-speaking traveler at a French front desk (or vice versa): the reservation gets lost in translation.
In action
Three calls from a hotel evening
Here's how Nova handles typical calls for a small property — including after the front desk closes.
Availability · 9:40 PM
"Good evening, do you have a room for two this weekend?"
"Yes! We have queen rooms available. Can I take your name and number for a reservation request?"
Request noted — your team confirms in the morning.
Late arrival · 11:15 PM
"Hi, we just arrived but the front desk seems closed?"
"Welcome! Late check-in instructions were sent by text. Want me to resend or transfer to the on-call manager?"
Guest guided or transferred to on-call manager.
Practical question · 8:05 AM
"What time is breakfast served? Is parking included?"
"Breakfast is until 10 AM, and yes, parking is free for guests."
Answered in 20 seconds — front desk stays free.
Double validation: the guest confirms, you keep the room
The traveler confirms intent by SMS; your team validates availability on the dashboard — nobody books over your head. Then the loop continues: late arrival handled, check-in, check-out — the statuses already exist in your dashboard.
What Nova does for you
Configured for hotel reality
The reservation loop, closed
Nova collects dates, guests and contact info, sends the traveler a confirmation SMS — and the moment they confirm, the request appears on your dashboard. Your team validates availability: you keep final control.
After-hours reception
Evenings, nights and weekends covered — without paying for a night shift.
Traveler questions
Check-in/out, breakfast, parking, pets, nearby attractions: instant answers.
Smart transfer
Special situation or emergency? Nova transfers to the on-call manager or takes a structured message.
Bilingual for your guests
French and English detected automatically — your guests from the Maritimes, Quebec and beyond are served equally.
SMS confirmations
Each request is confirmed by text to the guest, with your property's practical info.
A front desk that never sleeps — without a night shift
For a large hotel, 24/7 front desk is a department. For a 12-room inn, it's an impossible luxury — and that's exactly where the hottest evening calls get lost. Nova fills that gap for a fraction of a single night shift.
Your team keeps control of everything that matters: Nova collects and informs, you confirm reservations per your rules, and sensitive situations are transferred to the on-call person.
Hear Nova — 506-797-7979Plans
One product, three volumes
All tiers include every feature. The only difference: the volume of minutes.
/ month
- 400 minutes included
- $0.20/min beyond
- For a normal call volume
- Live reservation requests
- Traveler questions 24/7
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 1,000 minutes included
- $0.20/min beyond
- For a busy business
- Live reservation requests
- Traveler questions 24/7
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 3,000 minutes included
- $0.20/min beyond
- Peak season / high volume
- Live reservation requests
- Traveler questions 24/7
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
All prices in CAD, taxes extra. Money-back guarantee — 14 days after activation, on all plans.
No commitment — cancel anytime. 14-day money-back guarantee after activation.
Prices in Canadian dollars, taxes extra. Overage: $0.20/min, same rate for all tiers.
Limited offer
One of the first hotels in Greater Moncton?
Discover the Founding Partner Program — $99/month locked for life, reserved for the first 5.
Discover the Founding ProgramProof in the field
The same engine, already in production
* Results observed during initial restaurant deployments — your sector runs on the same engine and the same team.
Under constructionYour sector-specific dashboard is coming — preview: the Calls view, shared by all sectors.
FAQ
Everything we get asked
Can Nova confirm a reservation directly?
Nova closes the loop on the guest side: it takes the request (dates, guests), sends the traveler a confirmation SMS, and their reply appears on your dashboard in real time. Final availability validation stays with your team — double validation: the guest confirms intent, you confirm the room. Nobody books over your head.
Does it integrate with my PMS (Booking, etc.)?
It depends on your setup — some systems integrate, others work alongside with request transmission. We validate exact compatibility during the free diagnostic.
What happens for late arrivals?
Nova follows your procedure: resend self-check-in instructions, provide the code per your verification rules, or transfer to the on-call manager.
What about overnight emergencies?
Urgent calls are transferred immediately to your designated on-call person. Nova filters the repetitive, not the important.
Is it really bilingual?
Yes, natively: Nova detects the language from the first words and continues in French or English, accents included.
How much does it cost for a hotel?
Standard Nova pricing applies: from $199/month (400 minutes included), $900 installation waived at launch. No commitment.
Ready?
Ready to sell rooms even at 11 PM?
Free 30-minute consultation. No commitment.