AI receptionist for hotels and inns — 24/7, multilingual

Hotel guests have needs at all hours: last-minute reservations at 11pm, room service requests at 2am, availability questions on a Sunday morning. Maintaining human reception coverage around the clock represents a significant cost — especially for independent hotels, tourist inns, and boutique hotels that don't have the staffing of a large chain.

Nelvox's Nova AI offers a smart intermediate solution: an always-available AI phone receptionist capable of handling the majority of guest requests without human intervention, and transferring complex situations to a team member when necessary.

Booking is the most frequent and critical interaction for a hotel. Nova AI manages this process end to end:

• Availability and rates — Nova communicates availability based on your configured settings and current rates.
• Information collection — Arrival and departure dates, number of guests, preferred room type, special requests (extra bed, non-smoking room, specific view).
• SMS confirmation — The guest receives a booking confirmation via SMS with all details, check-in time, and practical information.
• Dashboard logging — The reservation appears immediately in your Nelvox dashboard, ready to be processed by your team.

Beyond reservations, Nova AI handles requests from guests already staying with you:

• Room service — Food and beverage orders, extra pillows, towels — Nova logs the request and notifies your staff via the dashboard.
• Practical information — Restaurant hours, spa, pool, parking, Wi-Fi — automatic answers to common questions.
• Local activities — Restaurant recommendations, tourist attractions, transportation — Nova can be configured with the local resources you recommend.
• Wake-up calls — Nova records wake-up call requests and passes them to your system or team.
• Complaints and emergencies — For urgent situations or serious complaints, Nova immediately transfers to a human manager.

Hotels in Canada, particularly in tourist regions like New Brunswick, welcome visitors from everywhere: Quebecers, English speakers from neighboring provinces, American tourists, international visitors.

Nova AI natively handles French and English, and can be configured to recognize and route calls in other languages if needed. For your American visitors who don't speak French, Nova responds in English. For your Acadian or Québécois clientele, it responds perfectly in French.

This linguistic flexibility allows you to offer a professional welcome experience to all your guests, regardless of their native language — without having to hire specialized multilingual staff.

Large hotel chains have sophisticated online booking systems and dedicated teams. But independent hotels, tourist inns, and boutique hotels often operate with a small team, and many reservations still come in by phone.

Nova AI is particularly well suited to this context:

• You don't need 24/7 reception staff — Nova covers the off-hours shifts.
• Your unique personality is preserved — the tone, style, and information Nova communicates reflects your property, not a generic script.
• The cost is predictable and affordable — no overnight salaries, no overtime, no extra staff for high seasons.
• You capture reservations you were missing — calls received outside business hours, during meals, during meetings.

Nova AI doesn't require replacing your current systems. It integrates with your existing operations:

• Nelvox dashboard — All reservations and requests appear in a centralized dashboard, accessible from any device.
• Real-time notifications — Your team is instantly alerted for new reservations or urgent requests.
• SMS to guest — Each important interaction is confirmed via SMS to the guest, reducing misunderstandings and no-shows.
• Complete history — All interactions are recorded and searchable, useful for resolving disputes or analyzing your trends.

Contact Nelvox to discuss how Nova AI can adapt specifically to your type of accommodation.