AI receptionist for car dealerships

A car dealership receives a high volume of varied calls: customers wanting to book a test drive, owners calling for vehicle maintenance, prospective buyers inquiring about available models, customers asking for quotes, and many others. These calls come in throughout the day, often while your team is busy with in-person customers.

The usual result: calls put on hold too long, potential customers who hang up and go to a competitor, and a lost sales opportunity that could have been worth tens of thousands of dollars.

Nelvox's Nova AI is designed to capture each one of these opportunities.

The test drive is often the first concrete step toward a sale. Nova AI makes this step easy:

• Vehicle of interest identification — Nova asks which model and configuration the customer is interested in (new, certified pre-owned, specific model).
• Availability and time slots — Nova presents available slots based on your configuration and confirms the appointment.
• Customer information — Name, phone number, email — the basic information so your advisor is prepared before the customer arrives.
• SMS confirmation — The customer receives a reminder with the dealership address and their advisor's name.
• Team notification — The appointment appears immediately in the Nelvox dashboard, allowing the assigned advisor to prepare the vehicle.

The service department is often the backbone of a dealership's profitability. Nova AI optimizes the capture of these appointments:

• Service type — Regular maintenance (oil change, inspection), repair, safety recall — Nova identifies the type of need.
• Vehicle information — Make, model, year, mileage — useful information for preparing the right technician and necessary parts.
• Available slots — Nova presents availability based on your service configuration and confirms the appointment.
• Loaner vehicle — If the customer needs one, Nova notes it in the request.

Many prospective buyers first make a phone call to get information before visiting. Nova AI captures and qualifies these opportunities:

• Inventory availability — Nova can communicate general information about your inventory and invite the customer to visit or speak with an advisor for details.
• Financing and leasing — For questions about financing, rates, and current offers, Nova can provide general information and transfer to your finance specialist.
• Trade-in value — For trade-in estimate requests, Nova collects the vehicle information and creates a request in your dashboard for quick follow-up.
• Transfer to an advisor — For any complex question or a qualified customer ready to buy, Nova transfers the call in real time to an available advisor.

In New Brunswick, Ontario, and all regions with a large bilingual population, your potential customers may call in French or English. Language should never be a barrier to a sale.

Nova AI automatically detects the customer's language and adapts instantly. Your dealership offers a professional, smooth experience to all callers, without requiring every advisor to be perfectly bilingual.

In a competitive market where multiple dealerships compete for the same customers, this differentiated experience can be the difference between a test drive at your location or at a competitor's.

Nova AI integrates into your operational workflow:

• Real-time dashboard — All appointments, requests, and captured leads are visible in the Nelvox dashboard, accessible from any device.
• Interaction history — Every call is recorded with a transcript and summary, ideal for sales follow-up and dispute resolution.
• Team notifications — New test drive appointment? Trade-in request? Your team is instantly notified.
• Analytics — Call volume by type, call-to-appointment conversion rate, peak hours — useful data for optimizing your staffing.

Contact Nelvox for a demonstration tailored to the reality of a Canadian car dealership.