Workflow Automation Canada — Built for Canadian Businesses

Most automation solutions on the market are designed for American, English-only businesses in very different market contexts than Canada. Nelvox is based in Moncton, New Brunswick — we know the realities of Canadian SMBs from the inside.

Our systems are built for:

• Bilingual French-English markets in Atlantic Canada and Quebec
• Businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA)
• Restaurant, healthcare, hospitality, and professional services sectors in Canadian cities
• SMBs that need responsive support, not an overseas call center

Personal data protection is a legal obligation in Canada. PIPEDA governs the collection, use, and disclosure of personal information in the course of commercial activities.

Nelvox designs its systems in compliance with these obligations:

• Data hosted in Canada — We favour Canadian or North American infrastructure.
• Transparent consent — Customers are informed they are interacting with an automated system.
• Access and deletion — Your data remains under your control at all times.
• Limited retention — We apply reasonable and transparent data retention policies.

In Canada, serving customers in their language isn't just a best practice — it's often a legal requirement, and always a cultural expectation. Our Nova AI voice agent automatically detects the caller's language within the first few seconds and switches naturally between French and English.

Unlike generic solutions that offer "automatic translation," Nova AI is natively trained in both languages, with an understanding of local expressions, regional accents, and cultural contexts specific to Atlantic Canada.

When you have a question or an issue, you're not redirected to an online portal or a chatbot. You talk directly to the Nelvox team, based in Moncton.

This proximity allows us to:

• Understand the specifics of your local market
• Respond quickly to urgent situations
• Adjust systems based on real-time field feedback
• Meet you in person if needed

Here's how Nelvox automates processes in Canadian businesses:

• Restaurant in Shediac — Nova AI answers calls, takes orders in FR/EN, sends SMS confirmation, and updates the kitchen dashboard in real time.
• Dental clinic in Moncton — Automated appointment booking, SMS reminders 24h in advance, cancellation management and reassignment.
• Hotel in Fredericton — Phone reservations, room service request handling, SMS confirmation.
• Auto dealership in Ontario — Inbound lead qualification, test drive scheduling, automatic SMS follow-up.

We know Canadian SMBs operate on tight margins. That's why our subscriptions are designed to be accessible and predictable — no surprise fees, no long-term contracts forced on you.

Our plans start at a fixed monthly rate that includes the AI voice agent, dashboard, SMS confirmations, and support. You pay for what you use, and you can grow at your own pace.