The AI receptionist for pharmacies
Refills, prescription status, hours and availability handled by Nova — while your team stays at the counter. Never pharmaceutical advice: logistics to AI, advice to pharmacists.
The basics
Why an AI receptionist in a pharmacy?
In a pharmacy, the phone interrupts the counter. Every ring pulls a technician — or the pharmacist — from a task where precision matters, while patients in line wait. And most of these calls always ask the same three questions: is it ready, are you open, can you refill.
Nova takes this repetitive volume: it notes refill requests in a structured way and transmits them to your lab, answers prescription status per your rules, gives hours and availability, and sends the "ready for pickup" text that avoids the callback.
The limit is clear and assumed: Nova never gives pharmaceutical advice — no dosage, no interactions, no symptom opinions. Any advisory question is transferred to the pharmacist, and any mention of emergency is redirected to emergency services.
The problem
The counter interrupted, patients waiting
The after-work rush hour: the counter line and phone lines saturate at the same time — and every interruption slows everyone down.
"Is it ready?"
The question asked dozens of times a day. Repetitive, predictable — and it monopolizes your lines.
The counter interrupted
Every call pulls your team from a precision task. In a pharmacy, distraction has no place.
On-the-fly refills
Prescription numbers taken between customers, at the risk of noting them wrong. It deserves better.
Hours and availability
"Are you open? Do you have this product?" Simple answers that tie up the line and the team.
In action
Three calls from a pharmacy day
Here's how Nova handles logistics — and especially, where it stops.
Refill · 9:12 AM
"Hi, I'd like to refill my prescription, number 4482-117."
"Noted. Your request is being sent to the lab — you'll get a text as soon as it's ready. Pickup or delivery?"
Structured request sent to team, automatic SMS when ready.
Status · 1:35 PM
"Hi, is my prescription ready for pickup?"
"Yes — it's been ready since noon. We're open until 9 tonight."
Immediate answer, in the patient's language, based on your data.
Pharmaceutical advice · 4:08 PM
"Can I take this anti-inflammatory with my blood pressure medication?"
"That question requires a pharmacist — I'm transferring you right away."
Systematic transfer — Nova never gives pharmaceutical advice.
What Nova does for you
Configured for pharmacy reality
Refill requests
The prescription number is taken in a structured way and transmitted to your lab — no more on-the-fly transcription between customers.
"Ready for pickup" status
Nova answers per your rules and sends the SMS when ready. The number one question disappears from your lines.
Practical questions
Hours, address, delivery, product availability: answered without interrupting the counter.
Systematic advice transfer
Dosage, interactions, symptoms: transferred to the pharmacist, no exceptions. Any emergency redirected to 911.
PIPEDA confidentiality
Personal information processed per PIPEDA, with complete exchange traceability.
Bilingual FR / EN
Your French and English patients served in their language, automatically.
Phone calls to AI, advice to pharmacists
It's Nova's design rule in pharmacy, and it has no exception: never dosage, never drug interactions, never symptom opinions. An advisory question is transferred to the pharmacist; an emergency mention is immediately redirected to emergency services. AI handles logistics, not pharmacotherapy.
This strict framework is exactly what makes automation useful in a pharmacy: the counter is no longer interrupted, refills come in cleanly, and patients know when their prescription is ready — in both languages, per PIPEDA.
Hear Nova — 506-797-7979Plans
One product, three volumes
All tiers include every feature. The only difference: the volume of minutes.
/ month
- 400 minutes included
- $0.20/min beyond
- For a normal call volume
- Live renewals
- Prescription status
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 1,000 minutes included
- $0.20/min beyond
- For a busy business
- Live renewals
- Prescription status
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
/ month
- 3,000 minutes included
- $0.20/min beyond
- Peak season / high volume
- Live renewals
- Prescription status
- FAQ, hours, address
- Transfer to a human
- SMS confirmations
- Full dashboard
- Dedicated 506 number
- Local 24/7 support
Tous les prix en CAD, taxes en sus.
No commitment — cancel anytime. 14-day money-back guarantee after activation.
Prices in Canadian dollars, taxes extra. Overage: $0.20/min, same rate for all tiers.
Limited offer
One of the first pharmacies in Greater Moncton?
Discover the Founding Partner Program — $99/month locked for life, reserved for the first 5.
Discover the Founding ProgramProof in the field
Already in production
* Results observed during initial deployments
Under constructionYour sector-specific dashboard is coming — preview: the Calls view, shared by all sectors.
FAQ
Everything we get asked
Does Nova give pharmaceutical advice?
Never. Dosage, drug interactions, symptoms: any advisory question is systematically transferred to the pharmacist, and any mention of emergency is redirected to 911. Nova handles call logistics only.
How do refill requests work?
Nova takes the prescription number in a structured way and transmits the request to your team or lab per your rules. The patient gets an SMS when their prescription is ready.
Is patient information protected?
Yes. Data is processed per PIPEDA, every exchange is logged, and data flows are documented before go-live. We also validate requirements specific to your professional order at the diagnostic.
Does it integrate with my pharmacy software?
Depends on your system: direct integration when possible, otherwise structured transmission to your team. We validate exact compatibility at the free diagnostic.
Do patients accept talking to an AI?
To check if a prescription is ready or request a refill, what patients want is an immediate answer instead of a busy line. Nova identifies itself clearly and transfers when a human is requested.
How much does it cost for a pharmacy?
Standard Nova pricing: from $199/month (400 minutes included), $900 installation waived at launch. No commitment.
Ready?
Ready to never miss a call?
Free 30-minute consultation. No commitment.
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